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Terms & Conditions
At Viper Custom Computers, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us!
As the majority of our computers are built to order, please expect around 1-2 weeks lead time to receive your PC after ordering. If you need something sooner please let us know and we will do our utmost to help you.
Warranty Disclaimer
About Our Policy
For Custom Built PC's, we offer a fully comprehensive 1 year parts and labour warranty.
If for any unfortunate circumstance your computer develops a fault and we cannot sort it remotely, our warranty covers the return of your PC to our facility for further testing and repair. If the item is found not to be faulty this may incur additional charges for re-delivery and labour.
Other items sold that are not custom built will offer the standard manufacture warranty.
Returns and Refunds
Unwanted goods
In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.
We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them. Please do not remove any serial number stickers or other
identifying marks from any product or packaging as if these have been removed we will be unable to accept any return.
You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid
We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.
Custom Built PC's will incur an additional charge to remove any personal information added at the time of building. This cost will be detailed to you before returning the item.
Faulty Goods
Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation.
Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair
Unfortunately we cannot accept any returns where the serial number and /or other identifying marks have been removed. Without these, we are unable to confirm that the product that is returned was purchased from us.
Damage in Transit
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, please refuse the delivery and call us. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.