Commonly Asked Questions
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
How long does it take to build my custom PC?
For custom pc's that are made to order this usually takes around 1-2 weeks, but usually can be much faster. from time to time we will have some computers already made that can be dispatched in a few days if no changes are required.
Can I get a custom quote?
Yes! This is where we set ourselves aside from our competitors. Contact us with some of your requirements and we can talk you through the options of designing the perfect system for your needs. No questions is to silly and we are happy to explain why certain components would benefit you over others.
Can you set up the PC for me?
Yes we can have the computer setup and ready to plug and play on arrival, just connect your internet and away you go without having to worry about certain software's or setup options.
Do you offer gift cards?
We are currently developing this as a new product to offer. If you would like more information please contact us.
What are the payment options?
We can accept Credit or Debit cards, PayPal and we now accept Laybuy as an easy way to spread the cost over 6 intrest free weekly instalments
What is your return policy?
Our returns policy is detailed on our terms and conditions page
What Warranty do you offer?
All of our custom build computers come with a fully comprehensive 1 Year Warranty. Return to base parts and labour.
All other items will have standard manufacturer warranty.
Couldn’t speak any more highly of Chris at Viper Custom Computers! From dealing with my constant changing demands of what I was looking for, to giving guidance on what parts I would need and even going as far as to explain why I would need them! I couldn’t be happier with how it turned out! Would recommend him to anyone and I will definitely be back when looking for upgrades in the future
Outstanding service from Chris. Kept me informed every step of the process and somehow managed to source a 3070 graphics card! Will definitely use again and highly recommended.
Brilliant service, Coming from someone who knows nothing about gaming pc's. Chris was able to point me in the right direction to get a custom made PC for my son. He took the time to answer all my questions, (and there was a lot). Nothing was a problem to him. Very professional and quick delivery.
Thanks again I will have one very happy boy when he sees it.
Top service from day 1 really easy to deal with and very helpful. Helped me out a lot with different links to make my experience a lot better definitely recommend
Highly recommended. My son was delighted on Christmas morning. Very impressed graphics amazing. Even answered questions on xmas day. Thanks again.
Really helpful and prompt service , had to get a last minute add on and this was completed quickly with no fuss. 100% recommend